Refund & Billing Policy

Billing and automatic renewal

• Store is $50/month and Store Plus is $100/month. Your plan renews automatically every month on the day you signed up until you cancel.
• For paid signups completed by 11:59 p.m. Pacific Time on December 31, 2026, the first plan month is $19.99 on either plan. This is automatic, open to everyone, and does not discount domain extras. It does not stack with private signup offers; the better applicable first-invoice offer is used. The regular plan price applies from the next monthly billing date. Billing months can be 28–31 days.
• Your own domain on Store or Plus: a one-time $20 setup fee on your first payment, then $25 once a year to renew, charged automatically on the same date each year. We email you 30 days before each renewal.
• We email a receipt for every charge, and a renewal reminder at least once a year.

Cancelling

• Cancel anytime online at kitchencheckout.com/app/cancel — it takes effect immediately and you won’t be charged again. You can also email [email protected] or call (661) 441-3970.
• Your store keeps working through the end of the month you already paid for, then goes dormant for 6 months (see below).
• Cancelling also stops future domain renewals. Your domain stays yours through the year already paid.
• Changed your mind? Tap “Keep my store” in your portal before the month ends.

Subscription refunds

• Before we start building: ask within 7 days of signing up and we’ll refund your first payment in full. “Started building” means a staff member claimed your job, or we auto-built a store draft from your signup answers. The $20 domain setup fee is refunded too unless we’ve already registered your domain — if we have, the domain is yours to keep.
• After we’ve delivered your store preview: that month isn’t refundable, and you keep the service through the end of it. A preview is delivered when your portal shows a private draft you can open (status preview ready), or when we email you that your draft is ready.
• Later months aren’t refunded for partial use, but cancelling stops all future charges.
• Upgrades are charged only for the difference; downgrades leave a credit on your next bill.
• You aren’t billed while your store is paused.
• Duplicate charges or billing mistakes are always refunded in full.
• Custom design work follows the quote you approve.

Refunds go back to the original card, usually within 5–10 business days. To ask for one, email [email protected] from your account email.

If a payment fails

• We email you right away, and Stripe automatically retries the charge over the following days and weeks.
• Your store keeps taking orders while we retry. Update your card any time in Plan & billing.
• If the payment still hasn’t gone through after Stripe’s final retry, your subscription ends and your store goes dormant (see below).

Dormant stores

• When a plan ends — cancelled or unpaid — the store goes dormant: no orders, no charges, everything kept for 6 months.
• Reactivate anytime in those 6 months by emailing [email protected] or calling (661) 441-3970; it comes back just as it was.
• We email you when it goes dormant and 30 days before deletion. After 6 months, the store and its data are deleted and its web address is released.
• A domain registered in your name is never taken from you: we stop renewing it, and it stays yours through the year already paid.

Food orders

When you buy food from a store on KitchenCheckout, you’re buying from that kitchen. The kitchen handles refunds, cancellations and problems with your order — contact them using the phone number on your order confirmation. Card payments are made to the kitchen’s own Stripe account, so only the kitchen can issue a refund. If you can’t reach them, email [email protected] and we’ll help you get in touch.

For cooks: you issue food refunds from your Stripe dashboard. KitchenCheckout’s platform fee on a refunded order isn’t returned. See the Terms.